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Customer Service

Shipping & Delivery
Most orders ship within two business day. You will be notified via e-mail if the item you ordered is out of stock, or the order will be delayed.

USA
All orders up to 13 oz. shipped First Class via US Postal service (including territories, APO's, FPO's). Orders over 13 oz will be shipped via Priority Mail or Fed Ex. Magazines shipped media mail.

Canada / Mexico / Rest of the World
All orders shipped Air Mail or Global Priority Mail via US Postal Service. If you would like your order shipped by another method (UPS, FedEx, Priority Mail, Express Mail, etc.), please contact us at customerservice@hifientertainment.com, and we will be glad to quote you rates and accomodate your request.
Privacy & Security
Ultra Secure Transactions
All transactions (including your name, address, credit card numbers) are encrypted with leading-edge technology, for a safe, secure and private payment process. All financial information transmitted over the Internet from your computer to our servers is encrypted and digitally signed, using SSL encryption technology. All your payment operations are handled within high-security payment gateway servers - located in state-of-the-art Internet data centers. The data centers are enhanced by physical and electronic security precautions.

None of your information provided to us will be sold, traded or givin away to anybody. Ever.

Returns & Replacements
            If you received an incorrect or defective item:

Please e-mail us customerservice@hifientertainment.com, and let us know if the item is the wrong design or the wrong size. Please include the original order number or sales receipt number in your email. We will ship you the replacement item and include a pre-paid and addressed envelope for you to return the original item. Please note: Returns are for receipt of an incorrect or defective item only. Items may not be returned if they have been washed, worn, or shrink wrap has been opened. Goods must be returned within 30 days of receipt. Refunds will be processed within approximately 7 to 10 business days after receipt of your return. Original shipping charges are non-refundable.

If you ordered the wrong item/size:

Please return the item to the address below. Include a note indicating that you are returning the item for an exchange. Be sure to include the item you wish to exchange for including the size when applicable. Also be sure to include your shipping address and email address in case we need to contact you.

HiFi 24/7 - Hi Fidelity Entertainment
15 Commercial Blvd
Novato, California. 94949

Customer Service Phone: 415-382-0900
customerservice@hifientertainment.com