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Shipping & Returns


Shipping & Delivery

Most orders ship within 1 business day. You will be notified via e-mail if the item you ordered is out of stock, or the order will be delayed. 

USA 
All orders up to 13 oz. shipped First Class via US Postal service (including territories, APO's, FPO's). Orders over 13 oz will be shipped via Priority Mail or Fed Ex. Magazines shipped media mail. FedEx does NOT deliver to PO Boxes.

International
 All orders shipped Air Mail or Global Priority Mail via US Postal Service. If you would like your order shipped by another method (UPS, FedEx, Priority Mail, Express Mail, etc.), please contact us at customerservice@hifientertainment.com, and we will be glad to quote you rates and accomodate your request.

 

Returns & Replacements

If we shipped you an incorrect or defective item: Please e-mail us customerservice@hifientertainment.com and let us know we shipped the wrong item/size (please let us know the oringinal order number or sales receipt number if you know them). We will ship you the correct item and include a pre-paid and addressed envelope for you to return the wrong item. 

If you ordered the wrong item/size: 

Please return the item to the address below. Please include a note indicating that your are returning the item for a refund (less shipping and handling), or exchange (include item you are exchanging for, and size if a clothing item). Also include shipping address and e-mail address.

Please Note:  Items may not be returned if they have been washed, worn, or shrink wrap has been opened.   All returns must be completed within 30 days of purchase.

HiFi 24/7  / Hi Fidelity Entertainment 
15 Commercial Blvd.
Novato, California 94949
Customer Service Phone: 415-382-0900
customerservice@hifientertainment.com