Shipping & Returns

 

Shipping & Delivery
Most orders ship within 1 business day. You will be notified via e-mail if the item you ordered is out of stock, or the order will be delayed. 

USA 
All orders up to 13 oz. shipped First Class via US Postal service (including territories, APO's, FPO's). Orders over 13 oz will be shipped via Priority Mail or Fed Ex. FedEx does NOT deliver to PO Boxes.

International
All orders shipped Air Mail or Global Priority Mail via US Postal Service. If you would like your order shipped by another method (UPS, FedEx, Priority Mail, Express Mail, etc.), please contact us at customerservice@hifientertainment.com, and we will be glad to quote you rates and accommodate your request.

 

Returns & Replacements
"I want to return my purchase! What do I do?"
For standard products, If you are not 100% satisfied with your purchase, you can return your item(s) for a refund (less shipping) within 30 days of purchase. Returns must be unworn, in the state you received them, and in the original packaging.
Please note the original shipping fees are not refunded, and the customer must pay for return shipping.  
For Print on Demand products (POD) Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense. All other reasons (wrong size, buyers remorse) are non-refundable as these items are made to order.
"I ordered the wrong size/item."
You may return the item to the address listed below. Please include a note indicating that you are returning the item for a refund (less shipping and handling), or exchanging.  If you are exchanging, please be sure to list what item you are exchanging for, and size if it is a clothing item.  All returns must be unworn, in the state you received them, and in the original packaging. Please note the original shipping fees will not be refunded, and the customer must pay for shipping for the new item.  
Hifi 24/7
15 Commercial Blvd.
Novato, CA 94949

"How long does it take to receive my refund?"
It may take 4-5 business days for your return to reach our fulfillment center if you are in the United States, and longer if shipped internationally.  Once it is received and inspected (usually within 72 hours of receipt), your refund will be processed and automatically applied to your credit card or original method of payment within 2 days.  Please note that depending on your credit card company,  it may take an additional 2-10 days after your credit is applied for it to post to your account.