Return, Refund & Order Cancellation Policy

Order Cancellations

You may request to cancel your order before it has entered production or been shipped.

If your order has not yet entered production or been shipped, we will cancel your order and issue a full refund to your original payment method.

Once an order has entered production or has been shipped, it cannot be cancelled. This is particularly important for print-on-demand products, which begin manufacturing shortly after an order is placed.

If you wish to cancel your order, please contact us as soon as possible at customerservice@hifientertainment.com with your order number. While we will do our best to accommodate your request, we cannot guarantee cancellation once production or fulfillment has begun.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Returns

We offer a 30-day return policy for eligible items. This means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

• Be unworn, unused, and in its original condition.

• Have all original tags attached.

• Be returned in its original packaging.

• Be accompanied by proof of purchase or your order confirmation.

To request a return, contact us at customerservice@hifientertainment.com.

Approved returns should be sent to:

Hifi 24/7
15 Commercial Blvd.
Novato, CA 94949
USA

Items returned without first requesting a return may not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is damaged, defective, misprinted, or you receive the wrong item, contact us within 30 days of delivery at customerservice@hifientertainment.com. Please include your order number and photographs of the issue so we can evaluate your claim.

If the issue is due to our error, we will replace the item or provide a refund at no additional cost to you.

For packages lost in transit, claims must be submitted within 30 days after the estimated delivery date.

Print-on-Demand (Made-to-Order) Products

Many of our products are printed specifically after you place your order.

Because these products are manufactured especially for your order, they cannot be cancelled after production has begun and cannot be returned or exchanged because of:

• Change of mind

• Ordering the wrong size

• Ordering the wrong item

• Incorrect color or design selected

• Buyer's remorse

This policy applies to the fullest extent permitted by applicable law, including consumer law exceptions for goods made to a consumer's specifications or clearly personalized.

If your print-on-demand item is damaged, defective, misprinted, or incorrect, please contact us within 30 days of delivery. We will repair, replace, or refund the item where appropriate.

Non-Returnable Items

The following items cannot be returned unless required by applicable law:

• Print-on-demand products made specifically for your order.

• Personalized or custom products.

• Gift cards.

• Sale or clearance items returned for change of mind.

• Personal care products.
  

If you have questions about whether an item is eligible for return, please contact us before placing your order.

Exchanges

We do not offer direct exchanges.

If your item is eligible for return, you may return it for a refund and place a new order for the item you would like instead.

If you received a damaged, defective, or incorrect item, we will arrange a replacement where appropriate.

European Union Customers

If your order is delivered to a country within the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order without giving any reason.

However, this right does not apply to goods made to the consumer's specifications or clearly personalized, including eligible print-on-demand products produced specifically for your order.

For all other eligible products, returned items must be:

• Unworn and unused.

• In their original packaging.

• With all original tags attached.

• Accompanied by proof of purchase.

Your statutory rights under applicable consumer protection laws remain unaffected.

Australian Customers

Nothing in this policy excludes, limits, or modifies any rights you have under the Australian Consumer Law.

If a product has a major failure, is faulty, is not as described, or does not perform as reasonably expected, you are entitled to the remedies available under Australian Consumer Law, which may include repair, replacement, or refund.

Our change-of-mind policy does not apply to print-on-demand products manufactured specifically for your order, except where required by Australian Consumer Law.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact customerservice@hifientertainment.com.

Original shipping charges are non-refundable unless the return is due to our error or where required by applicable law.